Michael Roberts - Strata Management Services Pty Ltd

A focused approach to strata management services in Sydney

We work with a wide range of clients

We would like to thank you for your interest in Michael Roberts Strata Management Services and considering our team for your specific needs. If you choose to contract us, you will find our approach to be effective and personable. We work with a wide range of clients in the Sydney metro area and are always excited to meet with new people.

Our 40-plus years of experience extends to residential and commercial property to industrial and community title Strata Management.

We invite you to contact us today with any enquiries you may have about our strata management services or to get started.

We aim to provide the best service to our clients and are keen to receive any feedback about your experiences. Positive feedback can assist in providing recognition to the services that are provided to our clients and can assist in positive morale. We also understand that at times the services may not meet the expectations of our clients and feedback can assist in these circumstances. 

Customer feedback and complaints

A person wishing to provide feedback or lodge a complaint may do so in writing to:

• the staff member they were dealing with at the time, unless you are making a complaint about this person;
• the Principal, or if the complaint is about:
  • a product or service delivered by our company; the complaint will normally be dealt with by the relevant strata manager;
  • a staff member, the complaint will normally be dealt with by Senior Management and/or the Principal;
  • the Principal, the complaint will normally be dealt with by Senior Management and/or the Principal of our company.

Written feedback and/or complaints should be emailed to info@mrstrata.com.au.

Procedures for complaint management

In working with you to resolve your complaint, we will:

- Register the complaint in our company's complaints register;

- Allocate a person responsible for resolving your complaint;

- Examine the complaint as soon as possible of the complaint being received;

- As far as possible, complaints or appeals will be investigated and resolved within 5 working days of being received or up to 20 business days for complex matters; and

- Keep you updated in respect of the process.

If you are not happy with the outcome of a complaint, you may be able to lodge a complaint with Strata Community Association (NSW) or Fair Trading, their office will determine if it has the power to investigate your complaint.

SCA (NSW) Code of Ethics (Constitution Rule 40)

Please click here to read the Code of Conduct.

Strata Community Association (NSW) Professional Standards Scheme

Michael Roberts Strata Management Services is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.

The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia.

The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means our business, Michael Roberts Strata Management Services, must adhere to a Code of Ethics including professional standards, and is monitored by Professional Standards Australia.

What does this mean for you?

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

The Professional Standards Scheme will bring to our clients a range of benefits, including:

The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.

In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.

An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.

At Michael Roberts Strata Management Services, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.

If you have any questions regarding the Professional Standards Scheme, please contact info@mrstrata.com.au or SCA (NSW) on 02 949 8200. Alternatively, further details are available at www.psc.gov.au.